AIM Initiative

+ Pre-Move-Out Inspection

When an existing resident submits a Notice to Vacate, The Villages at Belvoir's trained maintenance technicians conduct a proactive Pre-Move-Out Inspection. During this inspection, the Villages forecasts repairs and potential issues to be resolved while the home is vacant in preparation for the next family. The result is an efficient and thorough home turnover process.

+ Change of Occupancy Maintenance and Inspection

While a home is vacant between residents, maintenance repairs, cosmetic improvements, and a deep clean are conducted. The Villages at Belvoir's specialized Quality Control team works hand-in-hand with the contractor(s) performing these duties throughout the entire turnover process to ensure the work performed meets the community's rigorous quality control standards. Once the work is complete, the Quality Control team conducts a 166-point inspection and Preventative Maintenance Inspection (as outlined below) before scheduling a final, independent review by the third-party Quality Assurance team.

+ Third-Party Quality Assurance Inspection

The third-party Quality Assurance team is comprised of specially trained housing inspectors from a variety of backgrounds. This team uses an independent, standardized inspection list made of more than 250 inspection points, to review 100% of homes that have completed the Villages' Change of Occupancy Maintenance and Inspection process (as outlined above). Only after the home has passed this final independent inspection is it deemed AIM-approved and move-in ready.

+ Annual Preventative Maintenance Inspection

Every Villages at Belvoir home receives an Annual Preventative Maintenance Inspection during which a trained maintenance technician examines more than 150 inspection points including:

• Checking for water leaks in plumbing areas
• Inspecting the HVAC unit
• Inspecting the HVAC system's ductwork
• Replacing the HVAC filter
• Checking the manufacture date and testing the functionality of all smoke and carbon monoxide alarms
• Inspecting the fire extinguisher
• Performing a basic electrical system inspection
• Inspecting all appliances
• Observing health and welfare conditions
• Completing a Hot Spot Inspection (as outlined below)
• Performing a visual inspection of the interior and exterior walls and roof

Additionally, as of February 2021, The Villages at Belvoir has partnered with an independent licensed HVAC contractor to roll out an enhanced HVAC preventive maintenance initiative. Under this program, every home on post will receive quarterly filter changes and one enhanced HVAC system inspection per year. During each filter change, the HVAC system's ductwork and mechanical elements will be visually inspected. During the enhanced inspection the refrigerant levels will be topped off, the evaporator and condenser coils and blower motor will be cleaned, and a full inspection of all electrical and mechanical components of the HVAC system, including the ductwork, will be thoroughly inspected.

+ Hot Spot Inspections

A trained Villages of Belvoir maintenance technician will perform a Hot Spot Inspection during every work order response for your home. The Hot Spot Inspection encompasses a Village-specific proactive check of all areas where increased moisture levels have the potential to present and possibly cause problems. Checks include all water sources, any rooms that contain water sources, basements, all bathrooms, and any areas where water could enter from the exterior. A visual inspection, in conjunction with a moisture meter reading, is completed to verify no elevated levels of moisture are present under the finish of applicable building materials. If any issue is found that cannot be rectified on the spot by the qualified technician completing the inspection, a new work order is generated for immediate follow-up.

Furthermore, the third-party Quality Assurance Team conducts follow-up inspections on 100% of any life, health, and safety work orders, and on a randomly selected 5% of all completed work orders.

+ Military Quality Assurance and Long-Term Sustainment Inspection

Each year, a randomized selection of homes across all 15 villages undergo a rigorous Military Quality Assurance and Long-Term Sustainment Inspection. This inspection focuses on life safety, environmental and building conditions, and the homes' plumbing, heating and cooling systems, basement/crawl space, windows, flooring, exterior foundation, roof, and sidewalks. Radon testing is also conducted in a portion of these homes.